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Privacy Policy

Onward Property Management LLC — Privacy Policy

Onward Property Management LLC (“Onward,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our websites, online services, property-related websites, and other services that we operate, maintain, or manage, as well as through other interactions with us.

Our Services may include www.onward-propertiesco.com, websites or webpages associated with properties managed by Onward, property-specific websites that we manage on behalf of property owners or clients, online forms, portals, and other digital services that link to or reference this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through websites, webpages, online services, forms, communications, and other digital services that are operated or managed by Onward and that link to or reference this Privacy Policy (collectively, the “Services”).

Onward provides property-management and related services for properties in multiple locations. Accordingly, this Privacy Policy is not limited to properties located in any particular state.

Onward may operate or manage websites and online services relating to individual properties, property owners, residents, applicants, vendors, prospective customers, and other parties. The information collected and the manner in which it is used may vary depending on the particular website, property, service, or interaction involved.

In some circumstances, Onward may operate or manage a website or online service on behalf of a property owner or other client. Information collected through such a website may be processed in connection with the property-management services Onward provides to that owner or client.

Certain services, properties, transactions, rental applications, leases, or other interactions may be subject to additional agreements, notices, or privacy disclosures. Where applicable, those additional terms or notices will apply to the relevant service or transaction.

This Privacy Policy does not necessarily apply to websites, applications, or services operated independently by third parties, even if those services are linked to or accessible through an Onward-managed website. You should review the privacy policy applicable to those third-party services.

2. Information We Collect

The information we collect depends on how you interact with Onward and our Services.

A. Information You Provide

We may collect information that you voluntarily provide to us, including:

  • Name, email address, telephone number, and mailing or property address;

  • Information submitted through contact forms, property inquiry forms, or other online forms;

  • Information provided by property owners or prospective property owners;

  • Information provided by prospective, current, or former residents;

  • Information provided in connection with rental applications or property-related services;

  • Information relating to maintenance requests, appointments, property tours, service requests, or other communications;

  • Payment or billing information when necessary to provide requested services;

  • Information provided when you communicate with us by telephone, email, text message, or other communication methods;

  • Information submitted through websites or online services that we manage for properties or clients; and

  • Other information you voluntarily provide to us.

Depending on the service involved, certain information may be collected, processed, or stored by third-party service providers acting on our behalf.

B. Information Collected Automatically

When you visit or interact with our Services, we may automatically collect certain information about your device and use of the Services, including:

  • Internet Protocol (“IP”) address;

  • Browser type and version;

  • Device type and operating system;

  • Time zone;

  • Cookie and similar identifiers;

  • Pages viewed and links accessed;

  • Referring websites or search terms;

  • Date and time of visits;

  • General information about how you interact with our Services; and

  • Other technical information made available to us by your browser or device.

We may use this information to operate, secure, maintain, analyze, and improve our Services.

C. Information From Other Sources

We may receive information from third parties or other sources when permitted by applicable law.

For example, information may be provided by property owners, service providers, vendors, business partners, or other parties involved in providing property-management or related services.

3. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, local storage, and similar technologies to:

  • Operate and maintain our Services;

  • Remember preferences;

  • Understand website traffic and usage;

  • Analyze website performance;

  • Improve functionality and user experience;

  • Maintain security; and

  • Support certain marketing or analytics activities.

Third-party service providers may also use cookies or similar technologies when providing services to us.

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect certain functionality of the Services.

4. How We Use Personal Information

We may use personal information for legitimate business and service-related purposes, including to:

  • Provide and manage property-management and related services;

  • Respond to inquiries and requests;

  • Communicate with property owners, residents, applicants, vendors, and other individuals;

  • Manage properties and property-related services;

  • Process or assist with rental applications and related services;

  • Schedule appointments, property tours, maintenance, and other services;

  • Process or facilitate payments;

  • Provide customer support;

  • Send service-related communications;

  • Operate, maintain, and improve our websites and Services;

  • Monitor and maintain the security and integrity of our systems;

  • Detect and prevent fraud, unauthorized activity, or misuse;

  • Maintain business and legal records;

  • Comply with applicable laws and legal obligations;

  • Enforce our agreements and policies;

  • Communicate information about properties or services that may be relevant to you, where permitted by law; and

  • Perform other purposes disclosed when information is collected or otherwise permitted by applicable law.

5. How We Share Personal Information

We may disclose personal information as reasonably necessary to operate our business and provide our Services.

A. Service Providers

We may share personal information with third-party service providers that assist us with business and service functions, including:

  • Website hosting and technology;

  • Property-management systems;

  • Communications;

  • Customer support;

  • Scheduling;

  • Maintenance;

  • Payment processing;

  • Analytics;

  • Information technology;

  • Security; and

  • Other business operations.

These service providers may process personal information on our behalf as necessary to provide their services.

B. Property Owners and Other Parties

When appropriate and permitted by applicable law, we may provide information relating to applicants, residents, properties, services, or transactions to property owners or other parties involved in the management, ownership, operation, or servicing of a property.

For example, if you submit information through a website or service relating to a property managed by Onward, information may be provided to the applicable property owner or other authorized party when reasonably necessary to provide the requested property-management services.

C. Legal and Safety Purposes

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, subpoena, court order, or other legal process;

  • Respond to lawful requests from governmental authorities;

  • Protect the rights, property, or safety of Onward, our customers, residents, owners, employees, or others;

  • Detect or prevent fraud or unlawful activity;

  • Investigate suspected misconduct or unauthorized activity; or

  • Enforce our agreements or policies.

D. Business Transactions

If Onward is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Communications

We may communicate with you by email, telephone, text message, or other methods regarding your inquiries, properties, applications, accounts, appointments, maintenance requests, services, or other interactions with Onward.

Where applicable, text-message communications are subject to our separate Onward Property Management SMS Terms & Conditions.

You may opt out of certain promotional communications where applicable. You may continue to receive transactional, service-related, or other communications necessary to provide requested Services or otherwise permitted by law.

7. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services.

We may also use third-party services to provide website, communication, property-management, payment, scheduling, analytics, or other functionality.

Third-party services may have their own privacy policies and practices. Onward is not responsible for the privacy practices of third-party websites or services that we do not control.

If you access a third-party website or service through a website managed by Onward, we encourage you to review the privacy policy applicable to that third-party service.

8. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;

  • Maintain business and legal records;

  • Resolve disputes;

  • Establish or defend legal claims;

  • Enforce agreements;

  • Protect our business and customers; and

  • Comply with applicable laws.

Retention periods may vary depending on the type of information, the purpose for which it was collected, the nature of the relationship, and applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information, subject to applicable exceptions;

  • Request information about certain categories of personal information we collect, use, or disclose;

  • Opt out of certain marketing communications; and

  • Exercise other privacy rights provided by applicable law.

To exercise an applicable privacy right, please contact us using the information provided in the “Contact Us” section.

We may take reasonable steps to verify your identity before completing certain requests.

Certain rights may not apply in every circumstance, and applicable law may permit or require us to deny or limit a request.

11. California Residents

If you are a California resident, you may have additional privacy rights under applicable California law, including the California Consumer Privacy Act, as amended (“CCPA”), depending on the circumstances of our processing of your personal information.

Depending on applicable law, these rights may include rights to:

  • Know or access certain personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Obtain information about certain categories of personal information collected, used, or disclosed;

  • Opt out of certain activities where applicable; and

  • Receive equal treatment for exercising applicable privacy rights.

California residents may contact us using the information in the “Contact Us” section to exercise applicable rights.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Certain information may be exempt from these rights or subject to different requirements under applicable law.

12. Residents of Other States

Residents of certain states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and circumstances, these rights may include rights to access, correct, delete, obtain a copy of, or restrict certain processing of personal information, as well as rights to opt out of certain uses or disclosures of personal information.

If you believe you have a privacy right under the law of your state, you may contact us using the information provided in the “Contact Us” section.

We will process applicable requests in accordance with the laws that apply to the individual and the circumstances of the request.

13. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our Services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. International Users

Our Services are operated in the United States.

If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other locations where we or our service providers operate.

Privacy laws in those locations may differ from the laws of your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date above. If required by applicable law, we will provide additional notice of material changes.

Your continued use of our Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Privacy Policy to the extent permitted by law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Onward Property Management LLC
Lubbock, Texas, USA
Email: marketing@onward-properties.com
Phone: (866) 669-2730
Website: www.onward-propertiesco.com